Returns & Exchanges

At 35mm Co., we want you to capture memories with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return window for all cameras and accessories in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Package Your Item

Carefully place the camera and all included accessories back into the original box to ensure they are protected during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.

4

Receive Your Refund

Once our technicians inspect the device for functionality, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing